Majalah Hoteliers Mewah

Winning Over the New Generation of Luxury: 5 Key Trends in 2019

By Iris Estrada Sommet Education, the higher education group encompassing leading hospitality management institutions Glion Institute of Higher Education and Les Roches Global Hospitality Education, has released a report identifying the key trends to shape the hospitality industry in 2019. The report titled “Top Trends in Hospitality for 2019” draws on the expertise of faculty…

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8 Ways to Ensure That Your Clients Remain Happy and Loyal

By Kacey Bradley There’s no better resource for your business than customers who come back. For one thing, it’s cheaper to retain their business — you don’t have to entice them with deep discounts, nor do you have to spend money to market to them when they already love your brand. Plus, it’s great for…

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Conference Report Back INSPIRE’18

Conference Report Back INSPIRE’18 By Sharon Hirschowitz The International Luxury Hotel Association held their 7th annual INSPIRE’18 Summit at the Four Seasons Las Vegas 13&14 December, with Ted Teng, President & CEO of The Leading Hotels of the World opening the day with a talk entitled “Look Back to Look Forward”. He reflected on how…

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Sorotan pada Mark Kirby, General Manager Armani Hotel Dubai

Spotlight on Mark Kirby General Manager of Armani Hotel Dubai By Dellvin Roshon Williams If there is one hotel that consistently redefines what fashion-branded boutique hoteling means, it’s Armani Hotel Dubai. Mark Kirby, General Manager of Armani Hotel Dubai, located in Dubai’s über-luxury hotel located in the iconic Burj Khalifah, is a veteran of the…

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How to Respond When Guest Problems Arise

Customers understand that mistakes happen, but they expect companies to actively work to resolve problems. In fact, research from Medallia shows that when consumers believe they have put in more effort than a company to resolve an issue, they are twice as likely to tell someone about the bad experience and four times more likely to stop purchasing from the company.

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Memberikan Pengalaman Positif di Seluruh Perjalanan Tamu

Dua puluh persen tamu hotel mengatakan harapan pengalaman pelanggan mereka lebih tinggi daripada dua tahun lalu. Jadi, apa yang berubah antara sekarang dan kemudian? Permintaan yang lebih besar untuk kualitas, layanan organisasi yang konsisten. Pengalaman yang mengesankan harus disampaikan dari awal hingga akhir, dari ujung ke ujung.

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Menaklukkan Loyalty Divide: Wawasan dari studi penelitian global tentang kesetiaan.

Para pelaku bisnis perhotelan menginvestasikan upaya yang signifikan, belum lagi waktu dan uang, menawarkan program kesetiaan untuk melibatkan pelanggan, mengenali dan menghargai mereka atas kesetiaan mereka dan untuk memenangkan bisnis yang berulang. Tetapi apakah mereka benar-benar bekerja? Apakah generasi millennial setia seperti Baby Boomers dan GenXr's? Apakah kita memasuki era program loyalitas berbasis pengalaman? Apa masa depan ...

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